Shipping policy

SHIPPING POLICY

Last updated: September 19, 2026

This Shipping Policy applies to all purchases made through Caramela Beauty, a brand operated by MARKETING GLOBAL SOLUTIONS LLC.

By placing an order through our store, the customer acknowledges and agrees to the terms described in this Shipping Policy, except where different rights are required by applicable law.

1. Shipping Coverage

Caramela Beauty ships to various countries through international fulfillment partners, postal services, and third-party logistics providers.

Shipping availability depends on:

  • Destination country.

  • Product availability.

  • Carrier coverage.

  • Customs restrictions.

  • Import regulations.

  • Local delivery availability.

We reserve the right to restrict or suspend shipping to certain countries, regions, or addresses when fulfillment is unavailable or when legal, logistical, carrier, fraud-prevention, or customs restrictions apply.

2. Order Processing Time

Orders are generally processed within 1 to 3 business days after successful payment confirmation.

Processing time refers to the period required to:

  • Confirm payment.

  • Verify order information.

  • Allocate inventory.

  • Prepare the order.

  • Complete fulfillment procedures.

  • Transfer the shipment to the applicable logistics provider.

Business days generally exclude weekends and recognized public holidays.

During periods of unusually high order volume, promotional events, holidays, inventory transfers, security reviews, or circumstances outside our reasonable control, processing may take longer.

3. Order Processing and Cancellation

Once an order has entered fulfillment processing, we cannot guarantee that it can be modified or canceled.

Inventory may be allocated and merchandise may begin preparation for dispatch shortly after an order is placed.

For this reason, customers should carefully verify all order details before completing their purchase.

Once an order has been processed for fulfillment or shipped, cancellation, product changes, quantity changes, and address modifications may no longer be possible.

This provision applies except where cancellation rights are required by applicable law.

4. Estimated Delivery Time

Estimated delivery time is generally:

10 to 15 business days

after the order has been processed and dispatched.

Delivery times are estimates only and may vary depending on:

  • Destination country.

  • Local carrier.

  • Customs processing.

  • Import regulations.

  • Postal service capacity.

  • Geographic location.

  • Local holidays.

  • Peak shopping seasons.

  • Weather conditions.

  • Transportation disruptions.

  • Other circumstances outside our reasonable control.

An estimated delivery date is not a guaranteed delivery date, unless expressly stated otherwise.

5. International Shipping Delays

International shipments may occasionally take longer than the estimated delivery period.

Possible causes include:

  • Customs inspections.

  • Customs holds.

  • Import clearance procedures.

  • Carrier delays.

  • Flight or transportation disruptions.

  • Weather conditions.

  • Natural disasters.

  • Government restrictions.

  • Postal disruptions.

  • High-volume shipping periods.

  • Local delivery conditions.

  • Security inspections.

  • Destination-country documentation requirements.

Caramela Beauty does not directly control customs authorities, postal services, airlines, freight networks, or independent shipping carriers.

For this reason, delays caused by third parties or circumstances outside our reasonable control do not automatically qualify an order for cancellation or refund.

This does not limit any mandatory rights available to customers under applicable law.

6. Customs Information and Required Documentation

Certain destination countries require additional customer information for customs clearance or delivery.

Depending on the country, the customer may be asked to provide information such as:

  • National Identity Document.

  • DNI.

  • RUC.

  • RUT.

  • RFC.

  • CPF.

  • Taxpayer identification number.

  • National identification number.

  • Full legal name.

  • Telephone number.

  • Other documentation required by customs authorities or logistics providers.

The exact information required depends on local regulations.

Any information requested for these purposes will be used for legitimate order fulfillment, customs, logistics, compliance, or delivery-related purposes in accordance with our Privacy Policy.

7. Customer Responsibility for Customs Information

The customer is responsible for providing accurate and complete information when customs authorities, carriers, or our fulfillment partners require additional documentation.

Failure to provide required information may result in the shipment being:

  • Delayed.

  • Held by customs.

  • Returned to sender.

  • Abandoned.

  • Subject to additional charges.

  • Unable to complete delivery.

If delivery fails because the customer did not provide required information, provided incorrect information, or failed to respond to reasonable customs or carrier requests, the order may not qualify for a refund except where otherwise required by applicable law.

8. Customs Duties, Taxes and Import Charges

International orders may be subject to local:

  • Import taxes.

  • Customs duties.

  • VAT.

  • Sales taxes.

  • Brokerage fees.

  • Clearance fees.

  • Other government or carrier-imposed charges.

Unless otherwise explicitly stated at checkout, these charges are not included in the product price or shipping cost.

The customer is responsible for paying applicable import taxes, customs duties, or other charges imposed by the destination country.

Caramela Beauty does not determine or control customs charges imposed by local authorities.

Customers should contact their local customs authority for information about potential import costs before placing an order.

9. Refusal to Pay Customs Charges

If a customer refuses to pay required import duties, customs charges, or other destination-country fees and the shipment is consequently refused, abandoned, returned, or destroyed, Caramela Beauty is not responsible for the resulting delivery failure.

Any refund eligibility will be evaluated according to:

  • The condition of the returned shipment.

  • Costs already incurred.

  • Carrier charges.

  • Return-to-sender fees.

  • Customs fees.

  • Applicable law.

  • Our Refund and Return Policy.

Shipping, handling, customs, and return-related costs already incurred may be non-refundable where permitted by law.

10. Order Tracking

Eligible shipments include tracking information.

Once tracking becomes available, the customer may receive an email or other notification containing shipment tracking details.

Tracking updates are generated by third-party logistics providers.

There may occasionally be delays between:

  • Shipment dispatch.

  • First carrier scan.

  • Customs movement.

  • Local carrier transfer.

  • Tracking system updates.

A temporary absence of tracking updates does not necessarily mean that a shipment has been lost.

11. Tracking Status

Tracking information displayed by a carrier represents the carrier's operational data.

Common tracking events may include:

  • Order information received.

  • Shipment accepted.

  • In transit.

  • Customs processing.

  • Arrived in destination country.

  • Transferred to local carrier.

  • Out for delivery.

  • Delivered.

Caramela Beauty cannot manually control the frequency with which third-party carriers update their tracking systems.

12. Incorrect or Incomplete Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

This includes:

  • Recipient's full name.

  • Street address.

  • Apartment, suite, or unit number where applicable.

  • City.

  • State or province.

  • Postal or ZIP code.

  • Country.

  • Telephone number where required.

Caramela Beauty is not responsible for failed delivery resulting from inaccurate, incomplete, outdated, or inaccessible address information provided by the customer.

13. Address Changes

Customers should contact us as soon as possible if they identify an error in their shipping address.

However, once an order enters fulfillment, we cannot guarantee that an address can be changed.

If the order has already been transferred to the logistics provider, changes may be impossible.

If a shipment is returned because of an incorrect address provided by the customer, additional shipping charges may apply if reshipment is available.

14. Failed Delivery Attempts

Customers are responsible for following carrier notifications and making reasonable efforts to receive their shipments.

If delivery cannot be completed because:

  • The recipient is unavailable.

  • Access to the delivery location is restricted.

  • The customer fails to collect the package.

  • The carrier cannot contact the recipient.

  • Required information is missing.

the package may be held, returned, or otherwise handled according to the carrier's procedures.

Such circumstances do not automatically create eligibility for a refund.

15. Unclaimed or Refused Packages

Packages that are refused by the customer or left unclaimed are not automatically eligible for a refund.

If a package is returned to one of our fulfillment facilities, Caramela Beauty may evaluate the case individually.

Applicable deductions may include costs already incurred for:

  • Original shipping.

  • Handling.

  • Customs.

  • Return-to-sender charges.

  • Carrier fees.

  • Processing.

Any refund will remain subject to our Refund and Return Policy and applicable law.

16. Lost Shipments

A shipment is not considered lost solely because the estimated delivery date has passed.

If tracking indicates an unusually long period without movement, customers should contact Caramela Beauty Customer Support.

We may initiate an investigation with the relevant shipping or fulfillment provider.

Depending on the investigation result, available evidence, carrier confirmation, and applicable law, an appropriate resolution may include:

  • Continued delivery investigation.

  • Replacement shipment.

  • Other appropriate remedy.

  • Refund where applicable.

Customers may be required to cooperate with the investigation and provide additional information.

17. Packages Marked as Delivered

If tracking information provided by the carrier shows that an order was delivered, the customer should first:

  • Check the delivery location.

  • Check with household members.

  • Check with neighbors where appropriate.

  • Check reception, mailrooms, or building management.

  • Contact the local carrier.

  • Verify the shipping address submitted with the order.

If the package still cannot be located, the customer should contact our support team promptly.

Caramela Beauty may investigate the matter with the carrier.

A carrier delivery confirmation may be used as evidence that delivery was completed, subject to applicable law and the circumstances of the case.

18. Theft After Delivery

Once a carrier has confirmed delivery to the shipping address provided by the customer, Caramela Beauty is generally not responsible for theft, disappearance, or loss occurring after confirmed delivery, unless otherwise required by applicable law.

Customers are encouraged to provide a secure delivery address.

19. Damaged Packages

If an order arrives damaged, defective, leaking, broken, or otherwise compromised during transportation, customers must follow the procedure established in our Refund, Return & 90-Day Limited Product Guarantee Policy.

For visible shipping damage, customers should contact us within 48 hours of confirmed delivery and provide:

  • Clear photographs or video of the product.

  • Photographs of the package.

  • Photographs of the shipping label if requested.

  • Order number.

  • Description of the issue.

20. Split Shipments

Orders containing multiple products may occasionally be shipped separately.

Different products may:

  • Leave different fulfillment facilities.

  • Use different carriers.

  • Receive separate tracking numbers.

  • Arrive on different dates.

Receiving only part of an order does not necessarily mean that items are missing.

Customers should review all available tracking information before reporting missing merchandise.

21. Shipping Origin

Caramela Beauty works with fulfillment and logistics partners that may dispatch orders from different warehouses depending on:

  • Inventory availability.

  • Product type.

  • Destination country.

  • Shipping efficiency.

  • Fulfillment capacity.

Therefore, the physical shipping origin of a package may differ from the legal business address of MARKETING GLOBAL SOLUTIONS LLC.

Our business address is not necessarily a warehouse, fulfillment center, or returns facility.

22. Business Address Is Not a Return Address

Customers must not send merchandise to our business address unless specifically instructed by Caramela Beauty Customer Support.

Unauthorized returns may be refused or may not be processed.

If a return is authorized, our team will provide applicable instructions.

23. Events Outside Our Reasonable Control

Caramela Beauty will not be responsible for delays or failure to deliver within the estimated timeframe when caused by circumstances outside our reasonable control, including but not limited to:

  • Natural disasters.

  • Severe weather.

  • War or civil unrest.

  • Government restrictions.

  • Customs actions.

  • Strikes.

  • Transportation interruptions.

  • Carrier disruptions.

  • Postal interruptions.

  • Public health emergencies.

  • Border restrictions.

  • Import restrictions.

  • Security incidents.

This section does not exclude liability where exclusion is prohibited by applicable law.

24. Refunds Related to Shipping

Shipping delays alone do not automatically qualify an order for a refund.

Refund eligibility depends on the circumstances of the transaction and is governed by our Refund, Return & 90-Day Limited Product Guarantee Policy.

Where an order has been confirmed as lost by the applicable carrier or fulfillment provider, Caramela Beauty will review the case and determine the appropriate resolution in accordance with applicable law and our policies.

25. Customer Acceptance

By completing a purchase through Caramela Beauty, the customer acknowledges that:

  • International shipping may involve customs procedures.

  • Delivery dates are estimates rather than guaranteed dates.

  • Additional documentation may be required.

  • Customs duties or import charges may apply.

  • The customer is responsible for submitting accurate shipping information.

  • Orders generally cannot be canceled or modified after entering fulfillment.

  • Delays caused by customs, carriers, or other external circumstances may occur.

  • Refund eligibility is governed by our Refund and Return Policy.

Nothing in this Shipping Policy limits rights that cannot legally be waived under applicable consumer protection law.

26. Contact Us

For questions regarding shipping, delivery, tracking, customs, or your order, please contact:

Legal Business Name: MARKETING GLOBAL SOLUTIONS LLC

Brand / Store Name: Caramela Beauty

Customer Support Email: support@caramelab.us

Customer Support Phone: +1 334-729-9028

Business Address:
30 N Gould St, STE R
Sheridan, WY 82801
United States

Caramela Beauty is a brand operated by MARKETING GLOBAL SOLUTIONS LLC.